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Return Policy

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If you are unhappy about one of the purchases you made on our website, we are here to help you fix any issue. You can always opt for a replacement or a refund, as long as you follow our fast and easy Return Policy. Your satisfaction matters the most for us.

 

Return Policy

Our policy lasts for 30 days. Unfortunately, we will not be able to offer you a refund or an exchange if 30 days have gone by since your purchase.

The following rules set out which situations warrant a return, and what we will do about it:

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Rule 1
To complete your return, we require a receipt or proof of purchase. This requires an order number and confirmation of the address.
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Rule 2

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

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Rule 3

If your request is approved, your refund will be processed and a credit will be automatically applied to your credit card or the original method of payment, within 5 working days.

Please do not send us products which are not supplied by us (goods bought from other sellers, brands etc.). We are not responsible for repairing or returning them.

The warranty does not cover any damages caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of materials over extended time and use. Damages that our warranty does not cover will be repaired at a reasonable rate and a fee will be charged for the return shipping.

Damaged/Defective Product

Stop Using the Product

             As soon as you realize there’s a problem with your product, stop using it. We take no responsibility if you continue to use it after you know there’s a problem.

Use your Guarantee

             If the product is within its guarantee period, check to see if the guarantee offers a refund in the circumstances you are in.

Contact Us

            Contact support@morrisgreen.co.uk and tell us about the problem. Let the team know that you want to ‘reject’ the item and get your money back. If you are outside the 30-day right to reject, you have to give the retailer one opportunity to repair or replace any goods which are of unsatisfactory quality, unfit for purpose or not as described.

If this doesn’t help and the issue remains unsolved by the retailer, you could still contact the manufacturer explaining the problem and asking for a refund.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@morrisgreen.co.uk and send your item with your order number to:

Wyatt & Cooper Ltd 15 Station Field Industrial Estate, Kidlington, Oxfordshire, United Kingdom.

Missing or late refunds (if applicable)

  • If you haven’t received a refund yet, please check your purchase account first.
  • Secondly, contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve followed all of these steps and you still have not received your refund yet, please contact us at support@morrisgreen.co.uk

Shipping Returned Items

For returns, please send the items to:

Wyatt & Cooper Ltd 15 Station Field Industrial Estate, Kidlington, Oxfordshire, United Kingdom.

Please use standard postage for any faulty items this can be reimbursed. Any special form of delivery will not be reimbursed.

For exchanges and non-faulty product issues, you will be responsible for paying for your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

What's next?

We will send you an email, notifying you that we have received the item(s). We will try to ship you the return within one business day after receiving the goods from you (for the United Kingdom).

Depending on your choice, we will send you a new product, as a replacement, or we will provide you with the refund within 5 business days.

Although you don’t have to give any clarification, we will try to know why you are not satisfied with the product you have purchased, to avoid further disappointment.

Wyatt & Cooper Ltd 15 Station Field Industrial Estate, Kidlington, Oxfordshire, United Kingdom.

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